FAQ

Domestic roaming and the "Please add credit" message

What is domestic roaming? Domestic roaming happens when a device connect...

Troubleshooting connectivity issues with your watch

Some users may encounter problems with their smartwatches not staying co...

How can I update the date and time on the watch when it is incorrect?

Before the watch has been paired with your smartphone, it usually doesn'...

How can I delete my account data?

If you are an Xplora app user and wish to deactivate your account inform...

Can I access the watch remotely to listen to or see my child's surroundings?

Xplora watches can't be used to listen or see the physical surroundings ...

How does the school mode work?

In order to enable the school mode, click on "School mode" and set the d...

How is the position calculated?

The location of the Xplora watches can be calculated using three differe...

How do I change my watch's phone number?

If you entered an incorrect phone number while activating the watch or w...