Questions

How can I update the date and time on the watch when it is incorrect?

Before the watch has been paired with your smartphone, it usually doesn'...

How can I delete my account data?

If you are an Xplora app user and wish to deactivate your account inform...

Can I access the watch remotely to listen to or see my child's surroundings?

Xplora watches can't be used to listen or see the physical surroundings ...

How does the school mode work?

In order to enable the school mode, click on "School mode" and set the d...

How is the position calculated?

The location of the Xplora watches can be calculated using three differe...

How do I change my watch's phone number?

If you entered an incorrect phone number while activating the watch or w...

How can I change the guardian phone number?

First of all, create a new account using your new number. If you are t...

How can I change the watch or guardian number if I registered the same number initially?

If at the time of registering on the app you used the watch's phone numb...

I have paired the watch but the QR code still appears on the watch. How do I proceed?

If you get the error message "Please scan the QR code to activate the wa...

Nothing happens when I scan the QR code. How do I proceed?

If the watch and the app don't react in any way while scanning the QR co...