FAQ

Troubleshooting connectivity issues with your watch

Some users may encounter problems with their smartwatches not staying co...

What is the difference between the XGO2 and the X5 Play?

The main difference between the XGO2 and the X5 Play is the quality of b...

I am the guardian and I have changed my number

First of all, create a new account using your new number. If you are th...

How do I change my watch's phone number?

If you made a mistake while activating the watch or would like to use an...

Can two watches chat between each other?

Kids can't exchange messages between two Xplora watches yet, but they ca...

Can my watch send text messages?

The screen of the XGO2 watch is too small for the child to comfortably t...

How to delete a safety zone?

You can manage your safety zones through the Xplora app. Go to the map a...

How small can a safe zone be?

The Xplora watches are smartwatches for kids with a location feature, bu...

How can I transfer Xplora Coins?

Now that you and your child have gained some Xplora coins, you can trans...

Can I access the watch remotely to listen or see my child's surroundings?

Xplora watches can't be used to listen or see the physical surroundings ...

How to delete my account data?

If you are an Xplora app user and wish to deactivate your account inform...