FAQ

Troubleshooting connectivity issues with your watch

Some users may encounter problems with their smartwatches not staying co...

What is the difference between the XGO2 and the X5 Play?

The main difference between the XGO2 and the X5 Play is the quality of b...

I am the guardian and I have changed my phone number

First of all, create a new account using your new number. If you are t...

How do I change my watch's phone number?

If you entered an incorrect phone number while activating the watch or w...

Can two watches chat between each other?

Kids can't exchange messages between two Xplora watches yet, but they ca...

How small can a safe zone be?

The Xplora watches are smartwatches for kids with a location feature, bu...

How to delete a safety zone?

You can manage your safety zones through the Xplora app. Go to the map a...

Can I download apps and games on the watch?

We decided to remove the redundant features available on smartphones an...

Can I access the watch remotely to listen or see my child's surroundings?

Xplora watches can't be used to listen or see the physical surroundin...

How to delete my account data?

If you are an Xplora app user and wish to deactivate your account inform...