XGO2 - First steps

XGO2: Set up your SIM and watch (US customers ONLY)

Welcome to the Xplora family! We hope that you and your child will enj...

XGO2: How to add a second guardian

The XGO2 allows up to two administrators/guardians. Both have almost...

Download user manual for the XGO2

Need another copy of the manual that came with your Xplora? XGO2 User...

The watch and the guardian have the same number

If at the time of registering on the app you used the watch's phone numb...

Despite being a guardian, I see this message: Your request has been sent to the guardian, it's waiting for consent.

If you create an account and successfully scan the QR code of the watch,...

Nothing happens when I scan the QR code

If the watch and the app don't react in any way while scanning the QR co...

I have paired the watch but the QR code still appears on the watch

If you get the error message "Please scan the QR code to activate the wa...

Correct SIM-card position

First of all, verify that your watch is powered off and open the SIM sl...