Activating your subscription

Activation instructions for your Xplora Connect SIM-card

Our Xplora watches work like a smartphone and you will need a monthly su...

Update your watch to connect

If your watch comes with an AT&T 5G SIM-card from Gigs, you first need t...

I have activated the subscription but have not received a phone number for my Xplora watch?

After successfully activating your plan, your phone number will appear i...

Why is my subscription not active yet?

Sometimes, subscriptions may take a little longer to activate, as activa...

I try to activate my Xplora subscription but I'm receiving an error message that the IMEI is incorrect. What should I do?

If you’re seeing an error message stating that the IMEI is incorrect whe...

I have recently cancelled my plan. Can I reactivate it?

If your subscription is canceled but hasn’t yet expired, you may still b...