Nothing happens when I scan the QR code

If the watch and the app don't react in any way while scanning the QR code,

• Check if you are using the Xplora app and if the app is updated to its latest version.
  You can download the app here:
  
  • Xplora app for Android phones
  • Xplora app for iPhones
• Scan the QR code that appears in the Settings on the watch, not the one from the box.
• Check if your Xplora has the latest software version installed.
• Check if the 4G sign appears on the watch or connect your watch to WIFI.
• Restart the watch.
• Make sure that you scan the QR code from the right distance - don't keep the camera phone too close to the watch and try to get a clear view of the QR code.

If you are still experiencing this issue, please send us a photo of the QR code of your watch, as well as the guardian’s number. You can contact us at support.us@xplora.com.