Now that you and your child have gained some Xplora coins, you can transfer them from one account to another using the guardian's app.
Decide which person should send Xplora Coins and go to his/her profile. Scroll down until you see the XCoins feature, then enter the amount of Xplora coins that you'd like to transfer and choose the person you'd like to send the coins to.
Note: If your child has lost their Xplora coins as a result of a factory reset or a watch replacement, we might be able to recover the coins if you contact us at https://support.xplora.com/hc/requests/new
Do not forget to mention the watch's and guardian's phone numbers. We'd also appreciate if you could send us a screenshot of the amount of Xplora coins before they disappeared from the app.