If you entered an incorrect phone number while activating the watch or would like to use another SIM-card, you as a guardian can easily change the watch’s phone number in your app: scroll down until you see the option “Change SIM-card” and enter the new phone number.
Don't forget to choose the correct country code followed by the actual phone number.
Should you have any problems, do not hesitate to contact us at https://support.xplora.com/hc/requests/new
Articles in this section
- Domestic roaming and the "Please add credit" message
- Troubleshooting connectivity issues with your watch
- How can I update the date and time on the watch when it is incorrect?
- How can I delete my account data?
- Can I access the watch remotely to listen to or see my child's surroundings?
- How does the school mode work?
- How is the position calculated?
- How do I change my watch's phone number?