If you get the error message "Please scan the QR code to activate the watch" despite having already scanned the QR code, it usually means that the watch can’t synchronise with the app and update its status due to lack of Internet connectivity.
Try the following suggestions:
- Connect the watch to WIFI
- Check in the Settings of the watch if your Xplora is updated to its latest version
- Restart your Xplora. It will help the watch reach the network
If the QR code still appears on the watch, please contact us at https://support.xplora.com/hc/requests/new
Articles in this section
- XGO3: Quick user guide
- Update your watch to connect
- Resolving activation issues with your XGO3 watch
- App message: Your request has been sent to the guardian. It's waiting for consent
- I have paired the watch but the QR code still appears on the watch. How do I proceed?
- Nothing happens when I scan the QR code. How do I proceed?
- XGO3: Download user manual (USA)
- XGO3: Technical Specifications (USA)