Everything you need to know about calls and messages, contacts and guardians

How do the calls and messages work?
Any of the 50 contacts whose phone number has been saved on the parental app can call the child and receive calls from the watch.
Any of the 50 contacts who have downloaded the app and have been approved by the guardians of the watch can exchange messages (text and voice messages, emojis, photos, etc.) between the chat of the app and the watch.

What is the difference between guardians and standard contacts?
Guardians of the watch (max. 2) are the contacts that have access to all the settings of the watch. They can, among others, add other contacts, check the position of the watch or define safe zones.
All contacts can make and receive calls. In addition, once they have downloaded the Xplora app, they can exchange messages (voice and text messages, photos, emojis, etc.) with the child. 

How many numbers can you save on the XGO2?
Up to 50 phone numbers can be saved.

How many people can receive the emergency call?
2 people (guardians of the watch).

How many people can be connected to the XGO2 at once?
A total of 50 people (including the two guardians) can be connected to the watch. 

How do you add new contacts and guardians?
There are two options here:
- A guardian can add new contacts manually through the “Contacts” menu of the app. Those contacts will be able to call and receive calls from the watch. In order to use all the messaging features, the contacts must download the Xplora app and create a user profile.

OR

- If someone has already downloaded the Xplora app and created a user profile, they can scan the watch's QR code using the "Add device" function on the Xplora app. The guardians will then receive their request to become a contact, which they need to confirm before this person is added to the contact list of the watch.

Once the new user has been added as a contact, the principal guardian can grant him admin rights through the contact menu of the app. To do so, the guardian selects the contact and clicks on "Set contact as a guardian". Once done, both guardians have access to the same more advanced features.

How many watches will appear on the app?
Up to 10 Xplora watches will show up on the Xplora app.

Why the calls don't work?
There are multiple reasons why the calls might not work:
- the contact hasn't been saved on the parental app
- the phone number has been incorrectly saved. Make sure that you choose the correct country code and enter the number with no additional symbols, digits nor spaces.
- the caller ID is not active. You can activate the caller ID from the Settings of your smartphone
- the contact has a company phone number
In all the cases mentioned above, the number registered as the incoming call is not the same as the one registered on the app. Hence, the watch blocks the call for security reasons.
- the watch's SIM-card isn't active or the provider isn't compatible with Xplora watches