If you are an Xplora app user and wish to deactivate your account information, start by sending us an email to support.us@xplora.com or support.ca@xplora.com.
In accordance with our Privacy Policy, we keep your data for 45 days from the date we received the deactivation request and completely delete it afterwards. Within the deactivation period you won't have access to your account but you will have the option to reactivate it.
After the deactivation period, we will start the process of deleting your account. Deletion from our systems and backups may take up to a week.
Articles in this section
- Troubleshooting connectivity issues with your watch
- What is the difference between the XGO2 and the X5 Play?
- I am the guardian and I have changed my phone number
- How do I change my watch's phone number?
- Can two watches chat between each other?
- How small can a safe zone be?
- How to delete a safety zone?
- Can I download apps and games on the watch?
- Can I access the watch remotely to listen or see my child's surroundings?
- How to delete my account data?