UNITED STATES: All Xplora smartwatches sold in the US come with an Xplora Connect SIM-card preinstalled. Our watches are optimized for Xplora Connect and we cannot guarantee the quality if the pre-installed SIM is exchanged with a SIM-card from another telecommunication provider.
The pre-installed SIM-card has unlimited voice minutes and 150 MB of mobile data per month.
Activating the subscription is the first step you take before starting to use the watch. Choose your Xplora model and get redirected to the activation page:
If, for any reason, you want to try your watch with a plan that is not provided by Xplora, our compatible providers can be found here: https://support.xplora.com/hc/en-gb/articles/5169964165649. SIM-cards not provided by Xplora should also have unlimited voice minutes and 150 MB of mobile data per month and make sure that the mobile data is active and deactivate the PIN code before pairing the watch.
CANADA: The X5 Play is SIM-free which means that you need to get a separate nano SIM-card before you start using the watch. We recommend Rogers Communications Canada and Bell SIM-cards for the best performance of your watch.
The SIM-card should have voice minutes and around 150 MB of mobile data per month. Data volume usage can vary depending on the personal use of the watch. The watch can be connected to a WiFi network to lower the data usage.
Other providers: The list of our compatible providers is being updated and our goal for the future is to make most of major providers compatible with our watches.
Other network providers may work if you update the watch with their APN setting. For more information about the APN settings, click here.
You will find the instructions on how to save the correct APN setting on the X5 Play watches in the video below.
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