English (US)
Sign in
XGO2: Set up your SIM and watch (US customers ONLY) XGO2: Set up your SIM and watch (US customers ONLY)
  1. Xplora
  2. Products
  3. XGO2
  4. XGO2 - First steps

XGO2: Set up your SIM and watch (US customers ONLY)

Welcome to the Xplora family! We hope that you and your child will enjoy this new and more exciting way of exploring the world. The following guide will show you how to set up your watch with the preinstalled SIM-card.

ACTIVATE YOUR SIM IN 3 SIMPLE STEPS

Please click on the button below to activate your SIM-card and choose a plan.

 

Three_Steps.png

 

Activate_button.png

Activation_text.png

Your subscription is now active! In the next steps we show you how to activate the XGO2 watch.

 

DOWNLOAD THE XPLORA APP

App_Store.pngGoogle_Play_Store.png

 

 

ACTIVATE YOUR WATCH

  1. Make sure your watch is fully charged. If the watch previously ran out of power, it might take up to 15 minutes of charging before the watch can be switched on.
  2. Open the Xplora app and create a user account using your own phone number.
  3. Once you have created a user account, the app will prompt you to add a watch. Press "Add device", then "Scan code". Give the app permission to access your camera.
  4. On the watch, select "QR code" in the Settings menu. 
  5. Scan the QR code shown on the watch and enter your watch's phone number. Make sure that you enter the number of the SIM-card that is inside the watch. 
  6. Learn here how to add a second guardian.

Visit this website if you have more questions about the Xplora SIM-card. If you’d like to learn more about your watch’s features, click here. 

Need help during the activation of your watch? Fill out our contact form or check our help center. 

NOTE: Please use only authorised Xplora accessories.

CAUTION: Risk of explosion if battery is replaced by an incorrect type. Do not remove or attempt to remove the non-user-replaceable battery. If you experience problems with the battery, please contact our customer support.

Articles in this section