Factory reset your device Factory reset your device
  1. Xplora
  2. App
  3. Managing your device

Factory reset your device

A factory reset erases all data from your device and restores it to its original settings. This can be helpful if you're troubleshooting an issue, selling your device, or no longer planning to use it.

Before you begin:

💡Make sure you’ve backed up any important data — everything will be deleted during the reset process.

⚠️ Make sure the device has stable internet connection, so any changes show up correctly in your app and on our servers.

Important information for eSIM users

This guide applies to:

  • Users of Xplora watches with a nano SIM-card

  • Users of Xplora eSIM watches who want to reset the device together with the eSIM profile, for example, when changing eSIM providers.

  • Users of the HMD Fusion X1 smartphone

⌚ If you wish to keep your eSIM profile on your Xplora watch:

  • ❌ Do not factory reset the watch through the app!
  • ✅Instead, please contact our customer support so we can reset the device without deleting your eSIM profile. This will allow you to continue using the same eSIM after the reset.

📱A factory reset on HMD phones does not remove the eSIM. You can proceed with the reset as usual. To delete the eSIM, follow the instructions here.

How to factory reset your device

  1. Open the Xplora app.
  2. Select the device you want to reset.
  3. In (Whitelist) Contacts, remove any guardians or additional contacts. Tap each contact and select Delete Contact.
  4. Exit the Contacts view and scroll down to Device Settings.
  5. Tap Factory Reset.
  6. Follow the on-screen instructions to complete the reset.

Factory reset.gif

After the factory reset

Once the reset is complete, the device will restart and return to its original factory settings. It will also be unlinked from your account.

To use the device again, you’ll need to set it up from scratch and pair it with your account as if it were a brand-new device.

Need help?

If you run into any issues during the reset process, please contact our Customer Support team. Be sure to include the following information in your message:

  • IMEI number of the device you wish to reset
  • Proof of ownership confirming that you are the rightful owner of the product: order number, invoice or a confirmation email
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