Here’s everything you need to know about contacts and guardians, and how to manage them in the Xplora app.
👨👩👧 What’s the difference between a Guardian and a Contact?
-
When you activate your child’s device, you automatically become its guardian. Each device can have up to two guardians, and you can add a second guardian later if needed.
-
Guardians have equal access and full control over the device using the Xplora Guardian app. Each guardian can manage up to 10 devices.
-
Contacts, on the other hand, are people added by a guardian so they can call and message your child. Each device can have up to 50 contacts.
| Feature | Guardians | Contacts |
|---|---|---|
| Call and message | ✅ Can call and message the child, including emergency calls | ✅ Can call and message the child |
| Device configuration | ✅ Can configure the device via the Guardian app (Focus modes, alarms, contacts, etc.) | ❌ Cannot configure the device |
| Location and safety | ✅ Can view location, set safety zones, and receive alerts | ❌ Cannot access location or zones |
| Factory reset and control | ✅ Can factory reset and remotely shut down or restart the device | ❌ Cannot reset or control device |
| Device info access | ✅ Can view QR code, IMEI number, and battery status | ❌ Cannot access device info |
| Screen time control | ✅ Can manage screen-free time and app access (HMD only) | ❌ Cannot manage screen time |
📝 How to add a contact
|
Follow these steps to add a contact to your child’s Xplora device:
After saving the contacts on the app, they will now appear on your child's watch and they will be able to communicate with the added contact. |
👥 How to add a second guardian
Want to share responsibility? You can add another guardian with full control over the device.
To add a second guardian:
- The person that will become a guardian must install the Xplora app and create an account.
- In your guardian app, go to Contacts / Whitelist Contacts and follow the same steps as for adding a contact.
- Before saving, toggle the option Set as Guardian.
Once added, both guardians will have full access to manage device settings.
❗Both guardians can add or remove contacts, including each other.
✏️ How to edit or delete a contact
You can easily update or remove contacts as needed.
To edit a contact:
- Tap on Contacts / Whitelist Contacts
- Select the contact you want to edit
- Tap on their name and change the name or photo.
💡 If you want to change a contact’s phone number, you will need to delete and re-add the contact.
To delete a contact:
- Tap on the contact you wish to delete
- Scroll down and tap the Delete button
🛡️ Whitelist Contacts
|
Whitelist Contacts gives you control over who your child can communicate with:
🔒 For safety, Xplora strongly recommends enabling Whitelist Mode to limit communication to trusted people only. You can find this setting under: Device Settings > Whitelist Contacts Only |
|
🔄 Can I import contacts from another device?
Xplora Watches: Right now, contacts can't be transferred automatically. If your child gets a new watch, you’ll need to add contacts manually.
HMD Fusion X1 Phone: You can transfer data (including contacts) from your old phone using your Google account. Check your old device’s user guide for backup instructions.
| Try Felix first! | Send us an email | Call us |
|
Click on the red bubble to get started. |
We use contact forms instead of a direct email address to ensure we get all the details we need to help you quickly and efficiently. You'll receive our responses by email. |
Opening hours: Monday - Friday, 12:00pm to 6:00pm EST |
You can reach us by phone, email, or through our chatbot, Felix.