Calls on Xplora devices

Who can call your child?

Parents can add up to 50 trusted contacts to the device’s contact list — this can include family members, close friends, or caregivers. Only contacts saved on the device can call your child or receive calls from them.

By default, the device won’t receive calls from unknown numbers, nor can it place calls to numbers outside the contact list.

❗ Xplora watches do not support calls from hidden numbers or numbers in non-standard formats. Make sure your phone number is visible so your call can go through.

How to allow your child to call or receive calls from anyone

As your child gets older and you want to give them more freedom, you can turn off the contact whitelist. This allows the device to call and receive calls from numbers outside the approved contact list.

To do this:

1. Open your child’s device profile in the Xplora Guardian app.
2. Scroll down to Device Settings.
3. Toggle off Whitelist contacts only.
4. Now, your child will be able to call, and be called by, any number.