If you're having trouble placing a bid, here are a few simple checks to make sure everything’s set up correctly:
Does the item require a Premium subscription?
Some items on the Activity Platform are only available to bid on with a Premium subscription. Make sure your Premium subscription is active before attempting to place a bid. If you're not sure, check the item’s description—“Premium” items will be clearly marked.
Are you bidding from the correct profile?
You can only bid from the guardian’s account, not the watch profiles. If you’re in the wrong profile, just switch to the correct one. You can do this by selecting the avatar at the top of the page.
Do you have enough Xplora Coins?
To place a bid, you need enough Xplora Coins in your account. Double-check your balance to make sure you’ve got enough for the item you want to bid on. You can find your Xplora Coin balance in your account settings.
Check the guide on how to transfer Xplora Coins.
Is your email verified?
Go to your profile settings and make sure your email is verified through the app to avoid any issues.
Once you've completed these checks, you'll be ready to place your bids and enjoy all the exciting rewards the Activity Platform has to offer!
| Try Felix first! | Send us an email | Call us |
|
Click on the red bubble to get started. |
We use contact forms instead of a direct email address to ensure we get all the details we need to help you quickly and efficiently. You'll receive our responses by email. |
Opening hours: Monday - Friday, 12:00pm to 6:00pm EST |
You can reach us by phone, email, or through our chatbot, Felix.