🇺🇸 Xplora Connect in the US
Xplora smartwatches sold in the US come with an Xplora Connect SIM-card preinstalled*, running on either the T-Mobile or AT&T network.
*If purchased from a telecom provider, the watch may come with a SIM card from that specific carrier.
Activating the subscription on the Xplora Connect platform is the first step you take before starting to use the watch.
To start the activation process:
- Enter the IMEI number on the landing page and create a user account under the correct project.
- Follow the prompts to select a plan.
- Once you've completed these steps, your SIM card will be activated and ready to use with your Xplora device!
For additional help, check this section for guidance on activation.
⚠️ If you encounter connectivity issues, we suggest contacting our customer service team before making any changes. Often, a small fix like unblocking the service or adjusting settings can resolve the issue. Just contact us, and we’ll figure it out together.
Alternative providers
If, for any reason, you want to try your watch with a plan that is not provided by Xplora, such as T-Mobile or AT&T. Before switching, we strongly recommend verifying compatibility with our customer support. Incompatible SIM-cards may lead to connection problems, so verifying first can save you unnecessary trouble.
📌 Our watches are optimized for Xplora Connect and we cannot guarantee the quality if the pre-installed SIM is exchanged with a SIM-card from another carrier. If you experience issues with a third-party SIM, troubleshooting may take longer, as we do not have direct access to the provider’s network settings. We will always do our best to assist you, but some problems may require coordination with your provider, which could delay resolution.
🇨🇦 Xplora in Canada
Xplora watches are sold in Canada are SIM-free which means that you need to get a separate nano SIM-card before you start using your watch. We recommend Bell SIM-cards for the best performance of your watch. Note that you need a full plan for smartphones, not smartwatches.
The SIM-card should have voice minutes and around 150 MB of mobile data per month. Data volume usage can vary depending on the personal use of the watch. The watch can be connected to a WiFi network to lower the data usage.
Other providers: The list of our compatible providers is being updated and our goal for the future is to make most of major providers compatible with our watches.
Here are some points to consider when choosing a different SIM-card provider:
✅︎ Network type: Check if the provider supports different network types, such as 2G and 4G, and offers reliable coverage in the areas where you intend to use the Xplora watch. 4G network is the most reliable one.*
*Many mobile network operators have already discontinued or are in the process of phasing out their 3G networks to focus on 4G and 5G technologies. If your provider is shutting down 3G, it may affect network connectivity in certain locations.
✅︎ SIM format: Nano SIM watches only support nano-SIM, while eSIM watches require eSIM. Be sure to check which watch version fits your needs before making a decision.
✅︎ Data and voice plans: The plan should have a minimum of 150MB of mobile data and unlimited voice minutes*.
Both contract and prepaid plans are compatible. If you choose a prepaid plan, ensure you have enough data and voice minutes to keep the watch fully operational.
*The watch’s data and voice consumption depends on individual usage. To reduce mobile data usage, connect the watch to WiFi when downloading firmware updates or sending larger files.
✅︎ PIN code: Any PIN code must be deactivated before inserting the SIM-card or loading the eSIM into the watch.
✅︎ Individual SIM: Like all smartphones, Xplora works on its own and therefore needs a separate SIM-card with a unique number. Please note, twin SIMs or multi-SIMs cannot be used.
Network coverage
Network performance can vary depending on your location. While no provider guarantees perfect connectivity everywhere, it's essential to choose one that offers a stable and reliable connection in the areas where you use your watch the most.
Before using your watch, it’s a good idea to check the LTE coverage in your area. Most mobile operators offer coverage maps online that can give you an idea of the signal strength. Keep in mind that these maps are estimates and may not account for physical obstructions like thick walls or natural terrain, which can affect signal quality. Generally, signal strength is better in open areas with a clear view of the sky.
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