Regrettably, we are unable to pause your subscription.
If you prefer not to use the subscription for the time being, you can cancel it through your account. Please note that specific rules may apply depending on your subscription type, as most contracts include a binding period during which the subscription cannot be canceled with immediate effect.
When you're ready to use your Xplora again, within 60 days you can easily reactivate the subscription by choosing a new plan for your existing SIM-card. Simply log in to your account and select a new plan for your existing SIM-card. Once reactivated, the subscription will be assigned the same phone number as before, as it has been reserved for you by our service provider.
If a longer period has passed, your SIM-card can still be activated with a new phone number. Alternatively, we can send you a new SIM-card if you need one, allowing you to set up a completely new subscription.
| Try Felix first! | Send us an email | Call us |
|
Click on the red bubble to get started. |
We use contact forms instead of a direct email address to ensure we get all the details we need to help you quickly and efficiently. You'll receive our responses by email. |
Opening hours: Monday - Friday, 12:00pm to 6:00pm EST |
You can reach us by phone, email, or through our chatbot, Felix.
Articles in this section
- How do I change my Xplora plan?
- How do I cancel my Xplora Connect subscription?
- Gigs: How do I cancel the Xplora Connect subscription?
- How can I switch to a new Xplora watch with my subscription?
- Order a new SIM-card for your Xplora subscription
- Can I pause my subscription?
- Can I reactivate my subscription?
- What should I do before I sell my Xplora watch?