Why is my subscription not active yet?

Sometimes, subscriptions may take a little longer to activate, as activation times can vary depending on the network operator. However, the process usually completes within 24 hours.

Once your subscription is fully set up, you’ll receive a confirmation email with your phone number.

Here are a few common reasons for delays and how to address them:

Payment Declined

If the payment method used for your subscription was declined, the subscription may stay in a "pending" status for up to 24 hours before being automatically canceled. During this time, you can update your payment details to try again. If the status changes to canceled, you’ll need to activate the subscription again, this time with the correct payment method.

Incorrect Address

Delays can also occur if there’s an issue with the address provided during sign-up. Please verify that the address includes all the required information and that it is correct, including: ZIP code, street name, house number, city and state.

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