How to check connectivity on your watch?

To ensure that the watch functions properly, it is essential for it to have both service and a 4G data connection.

To verify if your watch receives sufficient service and data, power on your device, turn off WIFI and swipe down from the top of the main screen to the bottom.

If the watch is situated in an area with good coverage and your provider supports 4G in that area, you will observe the following symbols, confirming that connectivity has been established and everything is operating as expected:

If your watch doesn't display those symbols, try restarting it in an area with good coverage and check if the device starts showing a full signal bar and the 4G icon.

Lack of signal

If the signal bar remains empty, it indicates that there is no service in your current location, and the watch may regain functionality when moved to an area with better coverage. Keep in mind that coverage can vary significantly from one place to another and is typically better in open spaces.

If you are using the SIM-card that came with the watch, your plan is provided via the domestic T-Mobile network. Here you can check T-Mobile's LTE network coverage in your area.

Lack of data

If there is no 4G symbol, it could be due to some data restrictions, such as the absence of 4G coverage in your area, domestic roaming being disabled on the watch, or having reached the user's monthly data limit.

To verify whether domestic roaming is enabled on your watch, 

• Open “Settings” on your watch
• Scroll down to “Connections”/"Data roaming"
• Click on “Data roaming” and tap the switch to activate roaming mode
• Restart your watch through the Settings of the device

You will receive a notification on the watch saying that this might generate some costs, however there will be no extra charge, as this is an agreement made between your provider and other networks, and it's all included in your plan.

If you continue experiencing connectivity issues, please contact us through our contact form describing the problem you are encountering, as well as attaching the IMEI number of your watch and a photo of the connectivity symbols displayed on your watch's screen.