Once the SIM-card activation and watch's QR code scan are successfully completed, your watch should be ready for use.
However, if you encounter challenges, such as the "Watch not activated" error or a "SIM-card missing" notification displayed on the watch’s screen, here are a couple of steps you can take to troubleshoot the issue:
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Make sure that the SIM-card is correctly placed on the SIM-tray and that the SIM-tray is properly closed
- Make sure that you have scanned the QR code from the Settings on the watch with the camera available on the Xplora app.
- Sometimes simple restart can help the device update its status. Try restarting your watch several times by going to the Settings and selecting the 'Restart device' option.
- Connect your watch to Wi-Fi and navigate to the Settings to ensure that your watch is running the latest software version.
If you continue to face challenges after attempting these steps, feel free to use our contact form to get in touch with our dedicated support team.