Thinking of selling your Xplora watch? It’s super easy! Just follow these simple steps to make sure everything is set for the new owner 🚀
Contact Our Customer Service Team
If you're planning to sell your Xplora, reach out to our customer service team via our Contact Form. Our team will assist you with the following:
- Canceling your subscription ❌: We’ll help you cancel your subscription so you no longer get charged for the plan.
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Resetting the watch to factory settings 🔄: We will also perform a factory reset to erase all your personal data and settings from the watch. Ensure that the watch is powered on and has an active SIM-card to successfully process the reset command.
Want to do it yourself? You can also reset the watch by following our easy guide on how to Factory reset your Xplora watch.
⚠️ If the new owner ever needs to request a factory reset, they will be asked to provide the original proof of purchase or contact the original watch owner.
New Owner Gets Set Up
Once the reset is done, the new owner can contact us to set up a new subscription. We’ll send them a brand-new SIM card for their Xplora watch! ✨
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You can reach us by phone, email, or through our chatbot, Felix.