Resolving activation issues with your XGO3 watch

Once the SIM-card activation and watch's QR code scan are successfully completed, your watch should be ready for use. 

However, if you encounter challenges, such as the "Watch not activated" error or a "SIM-card missing" notification displayed on the watch’s screen, here are a couple of steps you can take to troubleshoot the issue:

• Make sure that the SIM-card is correctly placed on the SIM-tray and that the SIM-tray is properly closed
  
  
• Make sure that you have scanned the QR code from the Settings on the watch with the camera available on the Xplora app, so that your watch is fully activated.
• Connect your watch to Wi-Fi and navigate to the Settings to ensure that your watch is running the latest software version.
• Sometimes simple restart can help the device update its status. Try restarting your watch several times by going to the Settings and selecting the 'Restart device' option.
• If the watch continues to display a "No SIM-card" error", try using another SIM-card in the watch or test the watch's SIM-card in another device to ensure that the SIM-card is fully functional.

If you continue to face challenges after attempting these steps, feel free to use our contact form to get in touch with our dedicated support team.