FAQ

Troubleshooting connectivity issues with your watch

Some users may encounter problems with their smartwatches not staying co...

X6Play: CE and UKCA certificate

Click here to download the CE and UKCA certificates:

What's the difference between X6Play and X5 Play?

There are some differences between these two watches. The X6Play is our ...

How is the position calculated?

The location of the Xplora watches can be calculated using three differe...

Nothing happens when i scan the QR code

If the watch and the app don't react in any way while scanning the QR co...

I have paired the watch but the QR code still appears on the watch

If you get the error message "Please scan the QR code to activate the wa...

The watch and the guardian have the same number

If at the time of registering on the app you used the watch's phone numb...

I am the guardian and I have changed my phone number

First of all, create a new account using your new number. If you are ...

How does the school mode work?

In order to enable the school mode, click on "School mode" and set the d...

Can I access the watch remotely to listen or see my child's surroundings?

Xplora watches can't be used to listen or see the physical surroundings ...

How to delete my account data?

If you are an Xplora app user and wish to deactivate your account inform...

The watch displays the incorrect date and time

Before the watch has been paired with your smartphone, it usually doesn'...