FAQ

Despite being a guardian, I see this message: Your request has been sent to the guardian. It's waiting for consent

If you get this error message in spite of being a guardian of the watch,...

I am the guardian and I have changed my phone number

First of all, create a new account using your new number. If you are t...

How do I change my watch's phone number?

If you entered an incorrect phone number while activating the watch or w...

I have paired the watch but the QR code still appears on the watch

If you get the error message "Please scan the QR code to activate ...

Can two watches chat between each other?

Kids can't exchange messages between two Xplora watches yet, but they ca...

Where can I find a spare charger or a new strap?

Some Xplora models have been discontinued and their spare parts are no l...

Can I access the watch remotely to listen or see my child's surroundings?

Xplora watches can't be used to listen or see the physical surroundin...