FAQ

Despite being a guardian, I see this message: Your request has been sent to the guardian. It's waiting for consent

If you get this error message in spite of being a guardian of the watch,...

I am the guardian and I have changed my phone number

First of all, create a new account using your new number. If you are t...

How do I change my watch's phone number?

If you entered an incorrect phone number while activating the watch or w...

I have paired the watch but the QR code still appears on the watch

If you get the error message "Please scan the QR code to activate ...

Can two watches chat between each other?

Kids can't exchange messages between two Xplora watches yet, but they ca...

Why do I see two profiles on my Xplora app and on the Goplay website?

The first profile you can see on the Xplora app and on the Goplay websit...

How can I transfer Xplora coins?

Now that you and your child have gained some Xplora coins, you can trans...

Where can I find a spare charger or a new strap?

Some Xplora models have been discontinued and their spare parts are no l...

How small can a safe zone be?

The Xplora watches are smartwatches for kids with a location feature, bu...

Can I access the watch remotely to listen or see my child's surroundings?

Xplora watches can't be used to listen or see the physical surroundin...

Can I download apps and games on the watch?

We decided to remove the redundant features available on smartphones ...

The item I wanted to buy on the Goplay Store is sold out

We have seen an enormous growth in the number of Goplay users over the l...