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What is the difference between the XGO2 and the X5 Play?
The main difference between the XGO2 and the X5 Play is the quality of b...
I am the guardian and I have changed my phone number
First of all, create a new account using your new number. If you are the...
How do I change my watch's phone number?
If you made a mistake while activating the watch or would like to use an...
Can two watches chat between each other?
Kids can't exchange messages between two Xplora watches yet, but they ca...
Can the watch send messages?
The screen of the XGO2 watch is too small even for child-sized fingers t...
How small can a safe zone be?
The Xplora watches are smartwatches for kids with a location feature, bu...
How can I transfer Xplora coins?
Now that you and your child have gained some Xplora coins, you can trans...
Can I download apps and games on the watch?
We decided to remove the redundant features available on smartphones and...
Can I access the watch remotely to listen or see my child's surroundings?
Xplora watches can't be used to listen or see the physical surroundings ...
Where can I buy a spare charger or a new strap?
Some Xplora models have been discontinued and their spare parts are no l...
How to delete my account data?
If you are an Xplora app user and wish to deactivate your account inform...