Questions about your XGO2

Troubleshooting connectivity issues with your watch

Some users may encounter problems with their smartwatches not staying co...

How does the GPS work?

How does the GPS work? GPS (The Global Positioning System) is a space-ba...

What is the difference between the XGO2 and the X5 Play?

The main difference between the XGO2 and the X5 Play is the quality of b...

The battery of my watch doesn't last longer than one day

The battery of the XGO2 lasts 72 hours in standby. Stand-by time is the ...

How can I factory reset my watch?

Sometimes it might be necessary to perform a factory reset of your watch...

My watch no longer turns on

If the watch can't be switched on or no longer displays the charging ico...

How is the position calculated?

The location of the Xplora watches can be calculated using three differe...

How do I set an alarm on the watch?

You can add up to 20 events, which can be used as reminders for after sc...

How does the school mode work?

In order to enable the school mode, click on "School mode" and set the d...

How does the SOS call work?

If your children ever found themselves in a dangerous situation, they ca...

Can I access the watch remotely to listen or see my child's surroundings?

Xplora watches can't be used to listen or see the physical surroundings ...

The watch displays the incorrect date and time

Before the watch has been paired with your smartphone, it usually doesn'...

How can I personalise my watch?

You can easily personalise your XGO2 with colourful watch faces and wall...