First steps

Quick user guide for the X5 Play users

Thank you for choosing Xplora. We hope that you and your child enjoy thi...

Quick user guide for the X5 Play eSIM users

Thank you for choosing Xplora. We hope that you and your child enjoy thi...

Add a second guardian

The X5 Play and X5 Play eSIM allow up to two guardians. Both guardians h...

X5 Play eSIM Activation errors

When activating your new X5 Play eSIM, you can come along different erro...

I have paired the watch but the QR code still appears on the watch

If you get the error message "Please scan the QR code to activate the wa...

Despite being a guardian, I see this message: Your request has been sent to the guardian. It's waiting for consent

If you get this error message in spite of being a guardian of the watch,...

The watch and the guardian have the same number

If at the time of registering on the app you used the watch's phone numb...

X5 Play and X5 Play eSIM: Download users manual

Need a copy of the manual that came with your watch? Download it bel...