Watch use and settings

How does the GPS work?

How does the GPS work? GPS (The Global Positioning System) is a space-ba...

Everything you need to know about calls and messages & contacts and guardians

How do the calls and messages work?Calls work thanks to voice minutes. T...

My watch no longer turns on

If the watch can't be switched on or no longer displays the charging ico...

The battery of my watch doesn't last longer than one day

The battery of the X5 Play lasts 72 hours in standby. Stand-by time is t...

How to factory reset the watch

Sometimes it might be necessary to perform a factory reset of your watch...

How is the position calculated?

The location of the Xplora can be calculated using three different sourc...

How does the school mode work?

In order to enable the school mode, click on "School mode" and set the d...

How does the SOS call work?

If your children ever found themselves in a dangerous situation, they ca...

How do I set an alarm on the watch?

You can add up to 20 events, which can be used as reminders for after sc...

The watch displays the incorrect date and time

Before the watch has been paired with your smartphone, it usually doesn'...

Can my watch send text messages?

The screen of the X5 Play/X5 Play eSIM is too small for the child to com...

How can I change the background of my watch?

You can easily personalise your watch with colourful backgrounds and ...

X5 Play: Technical specifications (UK)

TECHNICAL SPECIFICATIONS X5 Play Model name X5 Play Chipset Qualcom...

X5 Play: Technical specifications (EU)

TECHNICAL SPECIFICATIONS X5 Play Model name X5 Play Chipset Qualcom...

X5 Play eSIM: Technical specifications (EU)

TECHNICAL SPECIFICATIONS X5 Play eSIM Model name X5 Play eSIM Chips...