FAQ

Troubleshooting connectivity issues with your watch

Some users may encounter problems with their smartwatches not staying co...

What is the difference between the XGO2 and the X5 Play?

The main difference between the XGO2 and the X5 Play is the quality of b...

What's the difference between the X5 Play and X5 Play eSIM?

There are two versions of the X5 Play; both watches have the exact same ...

I am the guardian and I have changed my phone number

First of all, create a new account using your new number. If you are ...

How do I change my watch's phone number?

If you entered an incorrect phone number while activating the watch or w...

Can two watches chat between each other?

Kids can't exchange messages between two Xplora watches yet, but they ca...

How small can a safe zone be?

The Xplora watches are smartwatches for kids with a location feature, bu...

Where can I buy a spare charger or a new strap?

Some Xplora models have been discontinued and their spare parts are no l...

Can I access the watch remotely to listen or see my child's surroundings?

Xplora watches can't be used to listen or see the physical surroundings...

Bluetooth Connection issues

If your watch cannot be paired with the app because there is a problem w...

How to delete my account data?

If you are an Xplora app user and wish to deactivate your account inform...