App

How can I transfer Xplora coins?

Now that you and your child have gained some Xplora coins, you can trans...

How small can a safe zone be?

The Xplora watches are smartwatches for kids with a location feature, bu...

I am the guardian and I have changed my phone number

First of all, create a new account using your new number. If you are ...

The watch and the guardian have the same number

If at the time of registering on the app you used the watch's phone numb...

App message: Your request has been sent to the guardian. It's waiting for consent

If you get this error message in spite of being a guardian of the watch,...

I have paired the watch but the QR code still appears on the watch

If you get the error message "Please scan the QR code to activate the wa...

Nothing happens when I scan the QR code

If the watch and the app don't react in any way while scanning the QR co...

Add a second guardian

The Xplora allows up to two guardians. Both have almost the same rights,...

How do I change my watch's phone number?

If you entered an incorrect phone number while activating the watch or w...