Nothing happens when i scan the QR code Nothing happens when i scan the QR code

Nothing happens when i scan the QR code

If the watch and the app don't react in any way while scanning the QR code,

  • Check if you are using the Xplora app and if the app is updated to its latest version.
    You can download the app here:
  • Scan the QR code that appears in the Settings on the watch, not the one from the box.
  • Check if your Xplora has the latest software version installed.
  • Check if the 4G sign appears on the watch or connect the watch to WIFI.
  • Restart the watch.
  • Make sure that you scan the QR code from the right distance - don't keep the camera phone too close to the watch and try to get a clear view of the QR code.

If you are still experiencing this issue, please send us a photo of the QR code of your watch, as well as the guardian’s number.