If the watch and the app don't react in any way while scanning the QR code,
- Check if you are using the Xplora app and if the app is updated to its latest version.
You can download the app here:
- Scan the QR code that appears in the Settings on the watch, not the one from the box.
- Check if your Xplora has the latest software version installed.
- Check if the 4G sign appears on the watch or connect the watch to WIFI.
- Restart the watch.
- Make sure that you scan the QR code from the right distance - don't keep the camera phone too close to the watch and try to get a clear view of the QR code.
If you are still experiencing this issue, please send us a photo of the QR code of your watch, as well as the guardian’s number.
Articles in this section
- Troubleshooting connectivity issues with your watch
- X6Play: CE and UKCA certificate
- What's the difference between X6Play and X5 Play?
- How is the position calculated?
- Nothing happens when i scan the QR code
- I have paired the watch but the QR code still appears on the watch
- The watch and the guardian have the same number
- I am the guardian and I have changed my phone number
- How does the school mode work?
- Can I access the watch remotely to listen or see my child's surroundings?