If you entered an incorrect phone number while activating the watch or would like to use another SIM-card, you as a guardian can easily change the watch’s phone number in your app: scroll down until you see the option “Change SIM-card” and enter the new phone number.
Don't forget to choose the correct country code followed by the actual phone number (without a leading 0).
Should you have any problems, do not hesitate to contact us at
https://support.xplora.com/hc/requests/new
Articles in this section
- How can I transfer Xplora coins?
- I am the guardian and I have changed my phone number
- The watch and the guardian have the same number
- App message: Your request has been sent to the guardian. It's waiting for consent
- I have paired the watch but the QR code still appears on the watch
- Nothing happens when I scan the QR code
- How do I change my watch's phone number?