If you are an Xplora app user and wish to deactivate your account information, start by sending us a contact form.
In accordance with our Privacy Policy, we keep your data for 45 days from the date we received the deactivation request and completely delete it afterwards. Within the deactivation period you won't have access to your account but you will have the option to reactivate it.
After the deactivation period, we will start the process of deleting your account. Deletion from our systems and backups may take up to a week.
Articles in this section
- Troubleshooting connectivity issues with your watch
- X6Play: CE and UKCA certificate
- What's the difference between X6Play and X5 Play?
- How is the position calculated?
- Nothing happens when i scan the QR code
- I have paired the watch but the QR code still appears on the watch
- The watch and the guardian have the same number
- I am the guardian and I have changed my phone number
- How does the school mode work?
- Can I access the watch remotely to listen or see my child's surroundings?