First of all, create a new account using your new number.
If you are the only guardian of the watch and you still have access to your account, add your new number as a second guardian. Click here to learn how to add a second guardian. You can then delete the old account and become the only guardian of the watch.
If the watch has two guardians, ask the other guardian to delete your old number from the contact list and then to reassign you guardian's rights.
If you'd rather wish to start everything from the beginning, we can factory reset your watch and delete your old user account, so that you can start the activation process from scratch.
If you have any questions or need technical assistance, send us a message to support.uk@xplora.com
Articles in this section
- Despite being a guardian, I see this message: Your request has been sent to the guardian. It's waiting for consent
- I am the guardian and I have changed my phone number
- How do I change my watch's phone number?
- I have paired the watch but the QR code still appears on the watch
- Can two watches chat between each other?
- Why do I see two profiles on my Xplora app and on the Goplay website?
- How can I transfer Xplora coins?
- Where can I find a spare charger or a new strap?
- How small can a safe zone be?
- Can I access the watch remotely to listen or see my child's surroundings?