My watch no longer turns on

If the watch can't be switched on or no longer displays the charging icon, please try the following instructions:

1. Clean the metallic contacts from the charger and the watch with a soft cloth.
2. Connect the charger to a wall socket, not to an electronic device, as it operates with a more stable power.
3. Make sure that the watch is charged.
4. Press the reset button on the watch's right hand side for 3 seconds.
5. Press the power button to turn on the watch.
   

   

   If the watch can't be turned on despite following our instructions, please contact us at support.uk@xplora.com or support.ie@xplora.com.