Bluetooth Connection issues

If your watch cannot be paired with the app because there is a problem with the Bluetooth connection, please try the following steps:

- Delete the Xplora app
- Turn off both devices completely, both your smartphone and the watch
- Now switch on ONLY your smartphone
- Check if there is any pending update available for your smartphone and the Xplora app
- Check if the old Xplora Bluetooth connection is saved, delete it if necessary
- Reload the Xplora app and confirm ALL standard permissions

Important: Make sure you're using the latest version of the app for the best onboarding experience.

- Open the new app and go to step: Add a new watch
- ONLY NOW should you switch on the watch and scan the watch's QR code

If you're still having trouble connecting the watch to your phone, try repeating the activation steps using a different phone. In most cases, connection issues are caused by the smartphone blocking the Bluetooth connection, not the watch.

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