Some Xplora models have been discontinued and their spare parts are no longer available in our webshop, others haven't been added there yet. We encourage you to contact our Customer Support team at firstname.lastname@example.org to consult the stock for the item you’d like to order, as we may still have some stock left. If you’d like to order an Xplora strap, don’t forget to mention the colour and the model of the strap you’d like to receive.
Articles in this section
- Despite being a guardian, I see this message: Your request has been sent to the guardian. It's waiting for consent
- I am the guardian and I have changed my phone number
- How do I change my watch's phone number?
- I have paired the watch but the QR code still appears on the watch
- Can two watches chat between each other?
- Why do I see two profiles on my Xplora app and on the Goplay website?
- How can I transfer Xplora coins?
- Where can I find a spare charger or a new strap?
- How small can a safe zone be?
- Can I access the watch remotely to listen or see my child's surroundings?
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