How to remove the PIN code of your SIM-card?

Before you insert your SIM-card in your Xplora-watch, you have to insert the SIM to your smartphone and deactivate the SIM PIN code. Xplora watches don't support SIM-cards with PIN code and will reject such cards.

Find out how to remove the PIN code on your smartphone:

If you have an Android device, proceed as follows:

1. Insert the SIM-card into your phone and open the "Settings" menu.
2. Tap on "Security". You might need to scroll down to find this menu.
   
3. Click on "SIM card lock".
   

3. Make sure that the PIN code is disabled by setting the controller next to "Lock SIM card" into off-position. You might get asked to enter the PIN to confirm.

Your SIM-card can now be used in your Xplora-watch.

Note: The steps might differ depending on the Android version of your smartphone. On some devices, you might find the option to remove the PIN code under

Security & Privacy > More Settings > Encryption and credentials > SIM card (Huawei)

Settings > Biometrics and security > Other security settings > Set up SIM card lock. (Samsung)

If you have an iPhone, follow these steps:

1. Insert the SIM-card into your phone and open the "Settings" menu.
2. Tap on "Mobile data (UK) / Cellular (US)". You might need to scroll down to find this menu.
   
3. Click on "SIM PIN".

4. Turn off your SIM PIN by setting the controller next to "SIM PIN" into off-position. Enter the current PIN code to confirm.

You can now use the SIM card in your Xplora watch.