If the watch can't be switched on or no longer displays the charging icon, please try the following instructions:
- Clean the metallic contacts from the charger and the watch with a soft cloth.
- Connect the charger to a wall socket, not to an electronic device, as it operates with a more stable power.
- Plug and unplug the charger several times. This will help to activate the battery of the watch.
- Charge the watch for at least 30 minutes.
- While on the charger, hold the power button for at least 30 seconds to soft reset the watch.
-
If you have other Xplora chargers at home, try using a different one to check if the charging cable is faulty. Make sure you’re using the correct charger for your watch model—it should match the original one that came with the watch.
If the watch can't be turned on despite following our instructions, please contact us through our contact form.
Chat with Felix | Send us a message |
And it's easy to make an inquiry anytime. Click on the red bubble to open a chat. |
It helps us gather the necessary details to assist you efficiently. Our response will be sent to your email. |
Articles in this section
- Troubleshooting connectivity issues with your watch
- How does the GPS work?
- What is the difference between the XGO2 and the X5 Play?
- Everything you need to know about calls and messages & contacts and guardians
- What's the difference between the X5 Play and X5 Play eSIM?
- My watch no longer turns on
- The battery of my watch doesn't last longer than one day
- How to factory reset the watch
- How is the position calculated?
- How does the school mode work?