Everything you need to know about compatible providers and APN settings Everything you need to know about compatible providers and APN settings

Everything you need to know about compatible providers and APN settings

What is an APN?

APN is short for Access Point Name. It is the network configuration that the watch needs to have to connect to the Internet through your provider’s network. 

Which APN settings are saved on Xplora watches?

As there is a big difference in the quality of local coverage among various providers, our watches have been tested with major providers from each country of our market and, based on the results, the APN settings of certain providers have been saved on our watches. Click here to check the list of our compatible providers.

Why is it important to choose a compatible SIM-card?

The providers that figure on our list of compatible providers have been extensively tested and we know that they work well with our watches. We have considerable experience with those providers and can easily put our finger on each problem.

The APN settings from every compatible provider are pre-configured on our devices, which means that the watch is able to connect to the correct network from the very start to ensure the best user’s experience.

What if your provider doesn’t figure on the list of compatible providers?

It can either mean that the watch hasn’t been tested with the provider yet or that the provider’s settings are not entirely compatible with our watches. The list is being constantly updated and if we detect that there has been a change on the providers side which makes it incompatible with our watches, we delete this provider from the list.

We can’t guarantee that the Xplora watches will work properly with a SIM-card that doesn’t figure on the list of compatible providers. If you ever experience any connectivity problems, it might take longer for us to offer you a solution.

How do you know that your provider might not be compatible with Xplora?

It can happen that you can call and make calls but cannot use all the other features that depend on mobile data, or the other way around. For instance, if you are a guardian, you won’t be able to see your child’s position and the changes made on the parental app won’t be reflected on the watch, then there is a good chance your provider’s APN settings are not recognised by the watch.

What can you do if you already have a SIM-card from a non-compatible provider?

If you have one of the recent Xplora watches (X4, X5 Play, XGO2), start by updating your watch with the correct APN settings. Restart your watch and turn off the WIFI connection to check if the device has established a data connection.

If you have an older model and your provider doesn’t fall into the compatibility list or if your provider doesn’t meet the watch’s parameters, the only solution might be to change to a compatible provider. 

How to setup APN settings on Xplora watches?

APN Setting Instruction for the Xplora X5 Play and Xplora 4:

 

APN Setting Instruction for the XGO2: 

Where can you find the correct APN settings?

The APN settings for data connection can be found on the Internet or can be provided by your SIM-card operator. Depending on your operator’s SIM-card configuration, some APN settings are always mandatory (such as APN name, MNC and MCC), while others (such as password and user) can vary. 

Below you will find a list of common APN settings in each country:

Country Belgium
Provider Base
APN name gprs.base.be
MCC 206
MNC 20
Username base
Password base
   
Provider Mobile Vikings
APN name web.be
MCC 206
MNC 30
Username web
Password web
   
Provider

Mobistar

APN name mworld.be
MCC 206
MNC 10
   
Provider

Proximus

APN name internet.proximus.be
MCC 206
MNC 01
   
Provider

Telenet

APN name telenetwap.be
MCC 206
MNC 05

 

Country

Luxembourg

Provider

LUXGSM

APN name

web.pt.lu

MCC

207

MNC

01

Username

wap

Password

wap

   

Provider

Orange

APN name

orange.lu

MCC

270

MNC

99

 

 

Provider

Tango

APN name

internet

MCC

207

MNC

77

Username

tango

Password

tango

 

Country

Portugal

Provider

MEO

APN name

internet

MCC

268

MNC

06

 

 

Provider

NOS

APN name

internet OR umts

MCC

268

MNC

07 OR 03

 

 

Provider

Vodafone PT

APN name

internet.vodafone.pt

MCC

268

MNC

01

Username

vodafone

Password

vodafone

 

Country

United Kingdom

Provider

LycaMobile

APN name

data.lycamobile.com

MCC

234

MNC

26

Username

lmuk

Password

Plus

 

 

Provider

Sky

APN name

mobile.sky

MCC

234

MNC

57

 

 

Provider

Virgin Mobile UK

APN name

goto.virginmobile.uk

MCC

234

MNC

30

Username

user

 

Country

United States

Provider

AT&T

APN name

phone

MCC

310

MNC

410