Thank you for choosing Xplora. We hope that you and your child enjoy this new and more exciting way of exploring the world. The following guide will show you how to set up your X5 Play.
Check the box for the following items:
NOTE: Please use only authorised Xplora accessories.
CAUTION: Risk of explosion if battery is replaced by an incorrect type. Do not remove or attempt to remove the non-user-replaceable battery. If you experience problems with the battery, please contact the customer support.
The X5 Play is SIM-free which means that you need to get a separate nano SIM-card before you start using the watch. Click here for a list of compatible providers.
The SIM-card should have unlimited voice minutes and around 150 MB of mobile data per month, both prepaid and pay as you go SIM-cards will work. Make sure that the mobile data is active and deactivate the PIN code before pairing the watch.
After installing the SIM-card, activate your watch with the following steps:
- Make sure your watch is fully charged or connected to the charger. If the watch previously ran out of power, it might take up to 15 minutes of charging before the watch can be switched on.
- Download and install the Xplora app on your smartphone:
- Create a user account - Make sure to use your own phone number (not the watch's phone number) when creating a guardian account.
- After creating a user account, the app will prompt you to add a watch. Press "Add device", then "Scan code". Give the app permission to access your camera.
- On the watch, press the "Activation" button from the top left corner on the screen or select "QR code" from the Settings menu.
- Scan the QR code shown on the watch and type in your watch's phone number.
- Click here to learn how to add a second guardian.
NOTE: The service performance may vary by the mobile network coverage. Feel free to contact us through our contact form for further assistance.
Articles in this section
- Quick user guide for the X5 Play users
- Quick user guide for the X5 Play eSIM users
- Add a second guardian
- X5 Play eSIM Activation errors
- I have paired the watch but the QR code still appears on the watch
- Despite being a guardian, I see this message: Your request has been sent to the guardian. It's waiting for consent
- The watch and the guardian have the same number
- X5 Play and X5 Play eSIM: Download users manual