My watch can't connect to the network. How can I resolve this?

If your child's watch isn't showing data usage or struggling to connect, we're here to help!

Restart your watch

Sometimes, a simple restart is all it takes to establish a network connection. If the watch and the subscription are both successfully activated but there’s still no sign of data usage, try this:

• Take the watch outside to an open area with good coverage.

• Restart the device a couple of times through the watch's Settings menu.

After restarting, the watch should connect and work as expected!

Check network connection

To verify that the watch is connected to the network:

• Check the symbols that appear at the top of the watch’s screen. If you don't see anything, swipe down to display them.

• Look for the signal bar and network type:
  

• Ideally, you should see a full signal bar and a 4G icon. If your watch supports VoLTE, you’ll also see an HD icon on the screen, indicating clear call quality.

  • If you don’t see any signal bars, it means the signal isn't strong enough where you are currently located. Change your location to see if the signal improves. If the signal bar remains empty, it indicates there is no service in your current location, and the watch may regain functionality when moved to an area with better coverage.

  • If you don't see any network symbols, it means your SIM card doesn't have a data connection yet, either because it hasn't been activated by your provider, due to an incompatibility between the SIM-card and the device or other carrier restrictions.

Verify that the SIM-card is active

Insert the SIM card into a different device and test if calls and data are working correctly. For the data test, turn off Wi-Fi and check if you can browse the network using only mobile data.

Update software

Ensure that both your smartwatch and smartphone have the latest software updates installed. We sometimes release updates to address connectivity issues and improve the watch's and app's performance. Check for updates in the settings menu of your devices and, if available, install them at home, with Wi-Fi turned on.

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