The watch isn't working in roaming mode - Troubleshooting guide

Check roaming settings

📶 The Xplora SIM-card has roaming enabled automatically once the subscription becomes active.

If you are using a SIM card from another provider, please contact them to confirm that data roaming is included in your plan.

⌚ To ensure that data roaming is enabled on your watch, follow these steps:

Open Settings on the watch.
Select Connections or Data Roaming.
Make sure Data Roaming is turned on.

Improve your connection

If the watch does not automatically connect to a local network, try the following:

🔄 Restart the watch after arriving at your destination – this helps the device find a stable network.

🔄 Restart the watch outdoors, as coverage is usually better outside than inside buildings.

Check network coverage on the watch

Several factors can affect the connection, including:

📡 Network type and frequency bands used by local carriers

📶 Signal strength at your current location

You can check the network coverage on the watch by swiping down on the main screen. The signal bars and network type will be displayed in the upper part of the screen.

Use your smartphone for testing

Try inserting the SIM card into a smartphone to check if calls and mobile data work properly. If the SIM card functions correctly in the phone, compare the APN settings on both the watch and the phone. Any differences could explain why some features aren’t working on the watch. Adjusting the settings to match may help resolve connectivity issues on your child’s watch.

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