Log in to your MyPage account

If you're having trouble logging into your MyPage account, don't worry—we're here to help! Here's a simple guide to help you resolve the most common login issues so you can get back to managing your Xplora subscription in no time:

Your subscription might not be active or has expired

To access your MyPage account, your subscription needs to be active.

If you’ve just signed up, make sure your subscription is confirmed as active. You should have received a confirmation email verifying your subscription status.

If you've cancelled your subscription and need to access your account for any reason, we can assist you with any inquiries you may have.

You’re using the wrong phone number

When logging in, make sure you’re entering your phone number exactly as it appears in your subscription details, and without the country code.

For example, if your phone number is +44 07123 456789, you should enter it as 07123456789.

You have multiple subscriptions linked to different accounts

If you have more than one Xplora subscription, it’s possible your subscriptions are linked to different accounts. If you'd like to view all your subscription details under one account, we can merge your accounts for you

Possible restrictions from your mobile provider

Your mobile provider may be blocking certain messages, like verification codes, due to security settings or account restrictions.

To resolve this, we recommend reaching out to your mobile provider and asking if certain numbers are blocked (e.g., for marketing purposes), or if there are any delivery delays caused by network coverage issues - they may need to adjust your settings or ask you to retry to allow the SMS to go through.

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