If you are an Xplora app user and wish to deactivate your account information, start by sending us an email via https://support.xplora.com/hc/requests/new.
In accordance with our Privacy Policy, we keep your data for 45 days from the date we received the deactivation request and completely delete it afterwards. Within the deactivation period you won't have access to your account but you will have the option to reactivate it.
After the deactivation period, we will start the process of deleting your account. Deletion from our systems and backups may take up to a week.
Articles in this section
- Troubleshooting connectivity issues with your watch
- How do I change my watch's phone number?
- How is the position calculated?
- How does the school mode work?
- Can I access the watch remotely to listen or see my child's surroundings?
- How to delete my account data?
- The watch displays the incorrect date and time
- The battery of my watch doesn't last longer than one day
- How can I factory reset my watch?
- Can two watches chat between each other?