Activation instructions for your Xplora Connect SIM-card

Xplora watches work just like a smartphone, and you will need an active subscription to enable all the watch's features.

There are two essential steps to complete before you can start using your Xplora smartwatch:

1. Activate the SIM-card for your Xplora watch.

2. Activate the Xplora guardian app and link your smartwatch.

Activating your first-time subscription

If you purchased your Xplora watch from our official webshop:

You should have received an activation email from Xplora with a unique activation link. The link will be pre-filled with certain information. Simply complete the remaining details, and you’ll be directed to a page where you can select the subscription plan that suits your needs.
Your SIM-card will become active within the next hour and will be ready to be used in your watch.

If you purchased your watch from another channel:

1. Visit our activation page.
2. Enter the IMEI number of your watch. 
3. You’ll be taken to the activation page where you can follow the remaining steps to complete the process and choose your plan. If you encounter any error messages, please refer to this article for assistance.
4. Your SIM-card will become active within the next hour and will be ready to be used in your watch!

Linking a SIM-card to an existing subscription

If you already have a subscription and need to link your new SIM-card, you can do this through your MyPage account. If you don't see the option to link your SIM-card there, our customer support team is ready to help. Just reach out, and we'll assist you in linking your new SIM-card to your existing subscription.

For a step-by-step guide on how to activate your watch, please refer to our Products section.