Thank you for choosing Xplora. We hope that you and your child enjoy this new and more exciting way of exploring the world. The following guide will show you how to set up your X6Play.
Box content
Check if the box contains the following items:
NOTE: Please use only authorized Xplora accessories.
CAUTION: Risk of explosion if battery is replaced by an incorrect type. Do not remove or attempt to remove the non-user-replaceable battery. If you experience problems with the battery, please contact the customer support.
Prepare SIM-Card
The X6Play is SIM-free which means that you need to get a separate SIM-card from a Canadian carrier before activating the watch. Currently the only recommended carriers for the X6Play model are Bell and Rogers.
Xplora requires a full phone plan with voice, text and data allowance. Smartwatch plans are not compatible with our device. You need to make sure that the mobile data is active and deactivate the PIN code before activating the watch.
Activation
After installing the SIM-card, activate your watch with the following steps:
- Make sure your watch is fully charged or connected to the charger. If the watch previously ran out of power, it might take up to 15 minutes of charging before the watch can be switched on.
- Download and install the Xplora app on your smartphone:
- Create a user account - Make sure to use your own phone number (not the watch's phone number) when creating a guardian account.
- After creating a user account, the app will prompt you to add a watch. Press "Add device", then "Scan code". Give the app permission to access your camera.
- On the watch, press the "Activation" button from the top left corner on the screen or select "QR code" from the Settings menu.
- Scan the QR code shown on the watch and type in your watch's phone number.
- Click here to learn how to add a second guardian.
NOTE: The service performance may vary depending on the mobile network coverage.
Feel free to contact us via our contact form if you need further help.